About Alex in Shanghai
Alex in Shanghai helps visitors with airport meet-and-assist, landing logistics, and city or Disney companion days — through English-speaking local helpers. Not a licensed tour-guide service.
Photo: © Stefan Fussan, CC BY-SA 3.0, Wikimedia Commons
Alex Chen — founder
Alex is the founder and public face of Alex in Shanghai: a Shanghai-based brand focused on reliable arrival help and practical accompaniment for international visitors. Bookings and WhatsApp go through this brand channel so planning stays in one place.
Our English-speaking helpers
As demand grows, meetups may be handled by Alex or a vetted teammate who works in everyday conversational English. Guests always know who is assigned before the service day. The goal is the same: calm logistics, clear communication, no surprise shopping stops.
What the team does — and does not do
Does
- Airport name-sign meet & assist (PVG / SHA)
- Landing help: Alipay, DiDi, Metro, hotel check-in
- City and Disney-day accompaniment
- Clear package pricing with receipts for transport at cost
Does not
- Market or operate as a licensed 导游 / tour guide
- Run fixed group tours or commission shopping stops
- Drive guests personally (DiDi or licensed partner drivers)
- Sell Disney tickets as a reseller
Helpers do not claim native-level English or other languages. Translation apps are used when details get complex so nothing important is lost.
How booking works
Message the brand
WhatsApp / WeChat / email — dates, flight, group size, interests.
Quote & assignment
Clear total (service + estimated car). Who will meet you is confirmed before the day.
Deposit & day-of
30% deposit holds the date. Balance at the start. Car, tickets, meals at cost.
Payment & cancellation (direct bookings)
Payment
- 30% deposit to confirm; balance on the day
- Method confirmed when you book
- Transport and tickets paid at cost with receipts
Cancellation
- 72+ hours: full deposit refund
- 24–72 hours: 50% of deposit
- Under 24 hours / no-show: deposit non-refundable
- Flight delay: free reschedule when possible
- If the team must cancel: full refund
GetYourGuide / Klook and similar platforms may apply their own rules.
FAQ
Is Alex in Shanghai a tour-guide company?
No — meet-and-assist and companion help only, not licensed 导游 services.
Will Alex personally attend every booking?
Not always. Alex founded the brand; a vetted English-speaking teammate may handle meetups. You are told who is assigned beforehand.
What language level should we expect?
Everyday conversational English; translation apps for complex details.
How do we book?
WhatsApp (+86 139 1623 6314), WeChat 13916236314, or a617265919@gmail.com. Quote usually within ~12 hours.
Payment and cancellation?
30% deposit; see the schedule above for refund windows.
Explore services
Ready to book?
Say hello with your dates — happy to help plan.
Alex in Shanghai
WhatsApp: +86 139 1623 6314
WeChat: 13916236314